Reprimand

Dear
(name) , one of our customers, called my office

today to inform me that he had been treated in an

extremely discourteous manner by you.
He was referring to a telephone call which took place on

(date) wherein he claims that you stated that you were

too busy to find the answer to his question at that time

and you seemed totally indifferent to his problem.
This is, of course, completely against our policy, which

is to make every attempt to please and keep our customers

content. Without customers, we have no company.
I would like you to find the source of the problem in this

account, call (name) with the information he has

requested, and offer an apology.