9/15/2011

Reply Apology and Notice of Shipment in Replacement

Dear
Your letter of (date) has been received, and we were

very sorry to hear about the problem you experienced with

our (product)
We maintain rigid inspection standards, but occasionally

an imperfection does slip by, as it unfortunately did in

the case of your (product) .
We have entered a replacement order to be shipped to you

at once. Your satisfaction is extremely important to us

and we apologize for the inconvenience you have been

caused.
Thank you for purchasing our products.

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