Networking Letter Requesting a Meeting

Late Return Authorization

Dear
This is to acknowledge your letter of (date) , in

which you informed us that the merchandise delivered to

you on (date) was defective.
If you will read our terms and conditions for sale, you

will note that our policy provides our customers with

(time) to inspect and either accept or reject our

merchandise in regards to defects, inasmuch as we feel

this affords our customers an adequate period of time to

be assured that the merchandise is free from defects.

Since this is the first time you have made this request

of us, we will accept the return of the merchandise and

issue a credit to your account in the amount of $ .

Please (instructions for return of merchandise).
We are sorry that you experienced a problem with our

product and appreciate having your firm as one of our

valued customers.