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12/05/2010

Responding to justified complaint: billing error

Thank you for [STATE NATURE OF CONTACT, ex. your letter of June 10, 1998]. You are absolutely correct; please allow me to apologize for issuing you an incorrect invoice. I will immediately nullify that invoice (#[INVOICE NUMBER]) and issue you a correct one, as follows: [LIST NEW INVOICE DETAILS, ex.
    5 Magnaflux compressors @ $4,000         $20,000
    Tax @ 5%                     1,000
    Total                        $21,000] Let me assure you that I will personally inspect our invoices to you in the future to ensure that there will be no further errors. Feel free to contact me at XXX-XXXX if there are any other issues you wish me to address. Sincerely,

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