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4/12/2011

RESPONDING TO JUSTIFIED COMPLAINT: BILLING ERROR

Thank you for [STATE NATURE OF CONTACT, ex. your letter of June 10, 1998]. You are absolutely correct; please allow me to apologize for issuing you an incorrect invoice. I will immediately nullify that invoice (#[INVOICE NUMBER]) and issue you a correct one, as follows:
[LIST NEW INVOICE DETAILS, ex.

    5 Magnaflux compressors @ $4,000         $20,000

    Tax @ 5%                     1,000

    Total                        $21,000]
Let me assure you that I will personally inspect our invoices to you in the future to ensure that there will be no further errors. Feel free to contact me at XXX-XXXX if there are any other issues you wish me to address.
Sincerely,

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