Holiday complaint letter

Dear Mr. Arnold, This is with regard to the holidays that we had booked through your company, which I am sorry to say, we did not enjoy at all. Firstly, the tour was not properly conducted and all the main places advertised in your brochures were not covered in the actual tour. Secondly, the accommodation arranged for by the tour manager was below standard and not of the quality promised by you in your advertisement. In terms of information sharing also, your tour manager was not very comfortable and often left out important tour information that led us to great losses during the entire trip. On the whole, we were not satisfied with the whole trip and request you to kindly look into the matter and take remedial action. Sincerely, John