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RESPONDING TO JUSTIFIED COMPLAINT: MISSING INSTRUCTION MANUAL/DOCUMENTS
Allow me to apologize for shipping you [PRODUCT(S), ex. our Magnaflux compressor] without including any documentation. I am enclosing the missing documents with this letter.
I am certain you will be pleased with [PRODUCT(S), ex. the compressor]. We appreciate your business and look forward to dealing with you in the future.
Sincerely,
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