I have just received your shipment of [PRODUCT(S), ex. 100 sheets of 8x5 drywall], which we ordered on [DATE, ex. June 1, 1998] (a copy of the sales receipt is enclosed). Since I know of your reputation for quality, I was surprised to find that [STATE NATURE OF BAD QUALITY, ex. a good portion of the shipment was cracked]. [STATE WHAT WILL OR HAS BEEN DONE WITH CURRENT SHIPMENT, ex. Your trucks have taken the original shipment back to your premises.] Unfortunately, I will have to request that the order be canceled. [STATE REASON, ex. The time required to re-ship the order will significantly delay our schedule. Accordingly, we have arranged for our painters to provide the drywall through their suppliers.] I regret that we were unable to complete the order. As I am certain this is an isolated incident, however, I look forward to continued business with you in the future. Sincerely,
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