I understand that your [PRODUCT, ex. Magnaflux compressor] (invoice #[INVOICE NUMBER]) was delivered in an unacceptable condition. I will immediately ship to you a replacement. {STATE INCENTIVE, ex. Since I am embarrassed by this matter, I will discount the replacement order by 5%. The difference will be credited to your account}
Call me at XXX-XXXX if I may be of any other assistance.
Sincerely,
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