Your letter informing us that the [missing item] for your new
[product] was not included in the carton has been brought to
my attention. There is a package on its way to you now that includes the
item and a little something extra. This is our way of saying
how sorry we are for having slipped up, and thanking you for
choosing the [name of product]. If I can be of assistance to you in any way in the future,
please call at any time.
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